The status of your Complaint is

No:

You can escalate here

If unsatisfied you can escalate to the head of business. Also, be informed your query will be sent to Headcustomercare@mashreq.com

Our promise is to resolve your complaint promptly

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We will revert to your query within 1 working day.
If you are uncontactable, we will email you on your registered email.
We will try to resolve your query within 3-4 working days.
We will always inform you in advance if we cannot resolve your query within 3-4 working days.
If you are not satisfied with the response/ resolution provided by Customer Care team, you can escalate to the next level.

Central Bank Escalation

If your complaint is not resolved by the bank within 30days, or if you are not satisfied with the proposed solution you the can ask for the CBUAE's help.

Click Here

Get in touch

By Phone
Mashreq Al Islami Customer Service Unit +971 44 24 4411
Mashreqbank Global Headquarter
Umniyati Street (off Al Asayel Street) Burj Khalifa Community PO Box 1250 Dubai – UAE
Business Hours
Monday to Friday 08.30am to 05.30pm

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